Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by REL1EF Medical Management ("REL1EF," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing www.rel1ef.com or engaging REL1EF for services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, do not use our website or services. We reserve the right to modify these Terms at any time with changes posted on this page.

2. Description of Services

REL1EF provides the following services to healthcare providers:

• Revenue Cycle Management (RCM): Eligibility verification, coding, claim submission, payment posting, denial management, and A/R follow-up.
• Out-of-Network (OON) Billing: Dedicated OON negotiation including UCR benchmarking, payer vendor negotiation, and multi-stage appeals.
• Virtual Front Office (VFO): Virtual staff for patient calls, scheduling, transcription, charting, and admin tasks.
• ASC Services: Ambulatory Surgery Center development, billing, and management.
• Office Management: Bookkeeping, accounting, payroll, credentialing, HR, and recruiting.
• AI Marketing Platform: All-in-one marketing software with AI chatbot, unified inbox, reputation management, and social scheduling.

3. Service Agreements

Professional services (billing, RCM, VFO, ASC, office management) require a separate written Service Agreement specifying scope, pricing, and obligations. These Terms govern website use; the Service Agreement governs professional services. In any conflict, the Service Agreement prevails.

4. Website Use

Permitted Uses

You may use our website to learn about services, submit contact forms, read content, and use publicly available tools like the revenue calculator.

Prohibited Activities

• Using the website for unlawful purposes
• Attempting unauthorized access to systems
• Transmitting malicious code or harmful data
• Scraping or harvesting data with automated tools without permission
• Reproducing or distributing content without authorization
• Impersonating any person or entity

5. Intellectual Property

All website content — text, design, graphics, logos, code, and the REL1EF brand identity — is the property of REL1EF Medical Management, protected by U.S. copyright, trademark, and intellectual property laws. No reproduction, modification, or distribution without prior written consent.

6. User Submissions

By submitting information through website forms, you grant REL1EF permission to use that information to respond to your inquiry, provide requested services, and communicate about our offerings per our Privacy Policy.

7. No-Win, No-Fee A/R Recovery Trial

• The trial operates on a contingency basis — REL1EF is compensated only on revenue successfully recovered.
• The trial does not obligate the client to engage REL1EF for full RCM services.
• A separate written Trial Agreement specifying scope, contingency percentage, and duration is required.
• Results vary by practice size, specialty, payer mix, and A/R aging. No specific dollar amounts are guaranteed.
• A BAA is required before any Protected Health Information is accessed.

8. AI Marketing Platform Terms

• Provided on a subscription basis with monthly or annual billing.
• Features and user limits determined by selected plan (Starter, Growth, Pro).
• Upgrade or downgrade anytime; changes effective next billing cycle.
• Cancellation requires 30 days' written notice before next billing cycle.
• REL1EF may modify features and pricing with 30 days' notice.
• Client data remains client property; data export available for 30 days after cancellation.

9. Disclaimer of Warranties

THE WEBSITE AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. REL1EF DOES NOT GUARANTEE SPECIFIC REVENUE OUTCOMES, COLLECTION AMOUNTS, CLEAN CLAIM RATES, OR OON REIMBURSEMENT LEVELS. Performance benchmarks are based on historical data; actual results depend on practice-specific factors.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REL1EF SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Total liability for any claim shall not exceed fees paid to REL1EF in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless REL1EF, its officers, directors, employees, and agents from claims, damages, losses, or expenses arising from your use of the website, violation of these Terms, or violation of third-party rights.

12. HIPAA and Confidentiality

REL1EF is a Business Associate under HIPAA. All engagements involving PHI require a signed BAA. See our HIPAA Notice for details. Both parties agree to maintain confidentiality of proprietary business information.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

14. Dispute Resolution

Disputes shall be resolved through binding arbitration in Denton County, Texas, per American Arbitration Association rules. Each party bears its own costs unless the arbitrator determines otherwise. Nothing prevents either party from seeking injunctive relief to prevent irreparable harm.

15. Termination

REL1EF may terminate or suspend website access at any time for conduct violating these Terms. Website access termination does not affect signed Service Agreements.

16. Severability

If any provision is found unenforceable, it shall be limited or eliminated to the minimum extent necessary; remaining provisions remain in full force.

17. Entire Agreement

These Terms, together with our Privacy Policy, HIPAA Notice, and any signed Service Agreement, constitute the entire agreement between you and REL1EF.

18. Contact Information

REL1EF Medical Management
P.O. Box 293810, Lewisville, TX 75029
Phone: +1 469 312 1407
Email: bfritz@rel1ef.com